Gold Coast Solar Power Solutions

Reviews of Gold Coast Solar Power Solutions

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  Dan Added September 20, 2023

  ★ ★ ☆ ☆ ☆
  I had an inverter and battery system installed in 2022. The cost was $12,000. As other reviewers have noted, the quoting and installation experience was efficient and professional.
  
  Now for the bad news...
  
  ...nine months post-installation, first the battery stopped working and then the inverter also ceased to function.
  
  Following my reports of the faults, the company sent me an automated email stating that it is a manufacturer warranty issue and they would endeavour to fix it, provided that they could source the spare parts.
  
  I twice requested an indication of the timeframe for the repair. On both occasions, the company responded with an automated, legalistic email stating that it is the manufacturer's fault and they won't/can't do anything unless they receive the spare parts. They left me hanging and point blank refused to give me any indication whatsoever of what the issue was or what the timeframe would be for the fix.
  
  Update:
  
  Fifteen hours after publication of this review, I am advised that a spare part has now been located and the inverter will be repaired under warranty.
  
  P.S: The brand name of the faulty battery and inverter is SunGrow.
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  June Added September 13, 2023

  ★ ★ ★ ★ ★
  From the outset in interacting with Russell to get our quote, through to the installation of our solar panels and Tesla Powerwall, everything handled by Gold Coast Solar gets my 5 Star approval rating. Their customer service, efficient installation plus the handling of a small issue with the Powerwall was second to none. Everything is working perfectly! So glad we chose this company to install solar in our new home.
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  Angela Lai Added September 08, 2023

  ★ ★ ★ ★ ★
  Such great service! Would recommend!
  Arranged a quote/visit the next day after I called. Quote personal came on time, had a look at the house, and gave a very professional and detailed quote. They let us know all the different prices and available options. Installer also came on time and efficiently finished his work. Everything went smoothly. Thank you to the amazing team!
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  Jeanette Struthers Added September 05, 2023

  ★ ★ ★ ★ ★
  The young man that came was very courteous, punctual and went above and beyond fixing our solar box and got on the roof and inspected panels also before leaving .
  The price was cheaper than I expected for the service .
  I would recommend this company to anyone . Job well done Gold Coast solar power solutions.
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  Morley Added September 04, 2023

  ★ ★ ★ ★ ★
  FANTASTIC! Our need wasn't standard but GCSPS pulled out all the stops to give us the perfect solution. From quote to install they held our hands all the way. Aaron & his team did a wonderful job, made no mess, even swept out the garage ;). Thanks Jadon and Simon for your professional service and outstanding AFTER-SALES support! You guys deserve a 10-star rating - not 5!
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  Denise Pye Added May 01, 2018

  ★ ★ ★ ★ ★
  My husband John, called Gold Coast Solar at Worongary, regarding a problem with our Delta Inverter. He then went to their office, spoke to assistant at the front desk, giving them a copy of our original receipt etc.
  Even though we did not purchase the Inverter from them, they made a claim on our behalf.
  Within two weeks we had a new replacement installed by Simon.
  Excellent service by great staff, thoroughly recommend this business.
  10 out of 10

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